Thank you for choosing Ceylonite Gems. This Payment and Refund Policy outlines the terms and conditions regarding payments and refunds for our products. By placing an order with us, you agree to comply with the terms stated below.
Payment Methods
Ceylonite Gems accepts payment through bank transfers or bank deposits only. Our banking details will be provided during the checkout process and included in the order confirmation email.
Order Confirmation
Your order will be confirmed once we receive the payment in our bank account. Please make sure to include your order number in the transaction details to facilitate prompt order processing.
Payment Currency
All transactions are conducted in Australian Dollars (AUD). If you are making an international payment, please ensure that the equivalent amount in AUD is transferred, taking into account any currency conversion fees that may apply.
Payment Security
We prioritize the security of your payment information. Bank transfers and deposits are processed securely, and we do not store your payment details on our website.
Refund Eligibility
Refunds are only provided in accordance with our Returns and Refunds Policy, which specifies that refunds are only acceptable if the goods meet the refund document that is specific to each product. Please refer to that policy for information on eligible products, conditions, and the refund process
Cancellation of Orders
Orders can be canceled before the payment is received and confirmed in our bank account. Once payment is confirmed, the order is considered final, and our standard refund policy will apply.
Refund Process
If a refund is approved, it will be processed using the same method as the original payment (bank transfer or deposit). Refunds may take several business days to be credited to your account, depending on your bank’s processing time.
Non-Refundable Items
Certain items may be non-refundable due to hygiene or safety reasons. This information will be clearly communicated in the product description.
Contact Us
If you have any questions or concerns regarding our Payment and Refund Policy, please contact us at info@ceylonitegems.com.au.
Thank you for choosing Ceylonite Gems. We appreciate your understanding and cooperation. If you have any specific inquiries about payments or refunds, please do not hesitate to contact us.