Thank you for choosing Ceylonite Gems. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order with us, you agree to comply with the terms stated below.
Shipping Methods and Options
We offer various shipping methods and options to provide flexibility to our customers. The available choices and associated costs will be displayed during the checkout process.
Shipping Locations
Ceylonite Gems currently offers shipping within Australia. We do not ship internationally at this time.
Order Processing Time
Orders are typically processed after the payment. Please note that processing times may vary during peak seasons, promotions, or due to unforeseen circumstances.
Shipping Time
The estimated shipping time is provided during the checkout process based on the selected shipping method and the destination. Please note that this is an estimate, and actual delivery times may vary.
Shipping Costs
Shipping costs are calculated based on the selected shipping method, package weight, and destination. These costs will be clearly outlined and visible during the checkout process
Delivery Delays
While we strive to ensure timely delivery, please be aware that delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or disruptions in postal services.
Incomplete or Incorrect Address
It is the customer’s responsibility to provide accurate and complete shipping information. We are not liable for orders shipped to incomplete or incorrect addresses provided by the customer. Additional shipping costs incurred due to address errors will be the responsibility of the customer.
Lost or Stolen Packages
Ceylonite Gems is not responsible for lost or stolen packages. Once a package is marked as delivered by the carrier, it is considered delivered and becomes the customer’s responsibility.
Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at info@ceylonitegems.com.au.
Thank you for choosing Ceylonite Gems. We appreciate your business and hope you have a delightful experience with our products.